* Expanding business, generating record figures

* Long term growth sector within Financial
Services

* Employer who promotes staff development - 6 people
required

The Company: Our client has grown to over 600 staff since their 2004 inception and they are looking to expand to 1000 as the market they focus on goes from strength to strength. This market will perform strongly for many years to come as people retire without enough pension provision. Our client focuses on three product lines and are the number one provider in two of those and number five in the other, out of dozens of competitors.

The Role: This is a great opportunity for someone with minimal administrative experience to get a foothold within one of the financial services sectors most buoyant companies - a company that can provide real career opportunities. Our client focuses on two product areas in particular, with this role concentrating on the annuity market. The main purposes of the role are as follows:

• To deliver a quality business processing service to external and internal customers.

• To enhance the Company’s reputation, by the prompt delivery of a quality service, thereby increasing effectiveness, reducing operational costs and potentially increase business revenue.

• The delivery of customer service for the team collectively and the individual member, will be managed against key measures which include, speed of response, approach to customer, process administration, and development plans.

The main objectives of the job include:

• Provide a first-class customer service, in line with the required delivery levels.

• Process all administrative tasks relating to live policies within service standards.

• Ensure that new Applications are processed in an effective/professional manner.

• Effectively handle all progress and information enquiries by telephone.

• Take a proactive approach to solving problems and reviewing processes as necessary, to ensure that any service problems encountered are brought to the attention of your line manager and that they do not re-occur.

Skills / Experience Required: The requirements are that you have gained some sound administrative or customer service experience within financial services or banking, possibly a complaints background and have strong organisational and communication skills. There is a minimum requirement of GCSE grade C for Mathematics and English. Recent graduates will also be considered.

Additional Information: If you want to make your mark within an industry leader, a company that is expanding very healthily and can offer excellent opportunities, then this role could be ideal. The salary ranges from £18,600 to £20,400 doe and in addition to the basic salary there is a bonus potential of 7.5% and an extensive benefits package.

The New Business Administrator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 16 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Do check the website and feel free to call at any time.